At Chicgenes, we prioritize ensuring customers are fully satisfied with their purchases. We offer a seamless shipping process for all orders, ensuring that your items reach you promptly and in perfect condition. If, for any reason, you are not completely satisfied with your purchase, we accept returns within 30 days of receiving your order. All returned items must be in original, unused condition and in original packaging. The cost of return shipping will be the customer's responsibility unless the item is faulty or incorrect. Our team is always here to assist you, ensuring a hassle-free shopping experience.